E-Mail-Based Scam Tricks Customers

SHAZAM has been made aware of a new e-mail-based card scam that appears legitimate and can be deceiving, which is why it is important to be educated on this matter. In this scam, consumers are falsely notified by e-mail that their Visa® cards may have been compromised due to fraudulent activity.

The e-mail provides official-looking information about Visa's commitment to fighting fraud, along with a false Case ID Number. It also directs cardholders to verify their identity through the Web to continue using online services.

Sample E-Mail

An example of the fraudulent e-mail is provided below:

Dear Visa Cardholder,

Continuous Monitoring is an integral part of Visa's mulitiple layers of security. In addition to other fraud monitoring tools, we can often spot fraud based upon transactions on the card that are outside of cardholders typical purchasing pattern. This allows us to spot fraudulent activity as quickly as possible and acts as an early-warning system to identify fraudulent activity. During a recent checkout we detected suspicious activity and your Visa card may have been compromised. Fraudulent activity made it necessary to limit your card for online services. Your Case ID Number is: DD7Q8QQ9EDR7. To conform to our security requirements and in order to continue online services with your card, we must validate your identity. Please click here to verify your identity. Visa takes online security very serously so that you can shop safely on the Internet. As part of our committment to fighting fraud we have the right to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or violations of the terms and conditions for using Visa.


Visa Customer Service

Neither Visa nor Mastercard® will request personal information, account details, or card information over the telephone or through e-mail. Cardholders should promptly notify their card-issuing financial institution, local law enforcement, or the FBI at http://www.ic3.gov if they receive suspicious calls or emails. They should also monitor their statements for any unfamiliar transactions.

Additional Information

If you have any questions, call SHAZAM Fraud Operations at (800) 537-5427, extension 2899.